Welcome To Desi Boutique USA
At Desi Boutique, we carefully inspect and prepare every order before shipment. Due to the nature of our clothing, embellished garments, and custom items, all sales are generally final.
We do not offer refunds for:
Change of mind
Incorrect size selected by the customer
Minor color differences caused by screen settings or lighting
Small variations in handmade embroidery, embellishment, stones, sequins, gotta, dabka, or zardozi work
Custom-made or altered outfits
Sale or discounted items
Shipping delays caused by the carrier
Returns or exchanges are only considered if the item received is:
Incorrect
Damaged
Defective
Customers must contact us within 48 hours of delivery and provide the order number, clear photos of the item, packaging, and details of the issue.
For any approved return or exchange, the customer is responsible for all return shipping costs, unless otherwise required by applicable law or unless Desi Boutique confirms that the return is due to an error on our part.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service. Desi Boutique is not responsible for return packages lost or damaged in transit.
Customers are responsible for reviewing the size chart before placing an order.
For custom stitching, customers must provide accurate measurements. We are not responsible for fitting issues caused by incorrect measurements supplied by the customer.
Because many of our products are handmade, slight variations in embroidery, embellishment placement, color, finishing, or craftsmanship may occur. These variations are part of the handcrafted nature of the product and are not considered defects.
Orders cannot normally be cancelled once processing, stitching, customization, or preparation has started.
Nothing in this policy is intended to limit any rights you may have under applicable U.S. federal or state consumer protection laws.
For questions about an order or return request, please contact Desi Boutique using the contact information provided on our website.