Get Up to 30% OFF Store wide – Limited time only

Sale!

Original price was: $250.00.Current price is: $230.00.

This outfit will be custom stitched

Stitching included in price

Please Whatsapp with your measurements

Size Chart

Category Products

Shipping Information

Shipping Policy

At Sangemur, we are proud to deliver premium Korean-inspired fashion to customers around the globe. This Shipping Policy explains how your order will be handled—from placement to doorstep.

1. International Shipping Coverage

We offer worldwide shipping to most countries. Whether you’re in the Middle East, Europe, Asia, North America, or beyond, Sangemur brings fashion directly to your home.

If your location is not supported at checkout, please contact us at [email protected], and we will try to accommodate your order.

2. Order Processing Time

Orders are processed within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing the next business day.

3. Estimated Delivery Times

Delivery time varies by country and shipping method selected at checkout.

Region	Estimated Delivery Time
Middle East	5–10 business days
Europe	7–14 business days
North America	10–16 business days
Asia	7–12 business days
Africa & Others	10–20 business days

Note: These are estimated timeframes. Delays may occur due to customs, holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
Free shipping may be offered during limited-time promotions or on orders over a specified amount (as displayed on the site).

5. Tracking Your Order

Once your package is shipped, you’ll receive a tracking link via email or SMS. This will allow you to monitor your delivery in real time.

6. Customs, Duties & Import Taxes

Please note:

All international orders may be subject to customs duties and import taxes in your country.
These charges are not included in your purchase price or shipping cost.
Customers are responsible for paying any customs or import fees upon delivery.

Samgemur is not liable for any delays caused by customs.

7. Undeliverable or Lost Packages

If your order is:

Returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange re-shipment (shipping charges may apply).
Lost in transit, we will initiate a claim with the courier and support you with a replacement or refund depending on the case.

Please report delivery issues within 7 days of the expected delivery date.

8. Address Accuracy

Before confirming your order, please make sure:

Your shipping address is complete and correct
A valid contact number is provided for delivery coordination

Samgemur is not responsible for delays or losses caused by address errors.

9. Need Help?

If you have questions about shipping times, costs, or special delivery requests, we’re here for you.

📧 Email: support@sangemur.com
🌐 Website: www.sangemur.com

Return & Exchange Policy

At Sangemur, we are committed to ensuring your experience is smooth and satisfying. If you’re not fully in love with your purchase, we offer flexible return and exchange options to make it right.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, unwashed, and in its original packaging.
You must initiate the return within:
14 business days of delivery (International customers)
A valid order number or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-stitched or personalized items
Final sale or clearance products
Accessories, scarves, or intimate apparel (due to hygiene)
Items damaged due to misuse or failure to follow care instructions

3. How to Request a Return

Email us at support@sangemur.com with:

Your order number
Reason for return
Product images (if needed)
We will review and provide return instructions.
Once the item is received and inspected, you’ll be notified of your refund or exchange eligibility.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or damaged.
We recommend using a trackable shipping method.
We are not responsible for lost or undelivered return shipments.

5. Exchange Policy

If you’d like a different size or style, please request a return and place a new order.
We currently do not offer direct item-for-item exchanges to ensure inventory accuracy.

6. Damaged, Defective, or Wrong Items

If you receive:

A damaged, defective, or wrong item, notify us within 48 hours of receiving your order.

Send an email with clear photos, and we will offer:

A replacement (if available),
A refund, or
Store credit, based on your preference.

7. Refund Processing Time

Once your return is approved, refunds are processed within 7–10 business days to the original payment method.
For exchanges, store credit will be issued for new purchases if requested.

8. Order Cancellations

Orders can be cancelled within 6 hours of placing them, provided they are not yet processed.
Once shipped or customized, cancellations are not possible.